Leading Through Lived Experience

How Waterfront Toronto is raising the bar on inclusivity through their Waterfront Accessibility Design Guidelines

This case study is part of the 2024 Canadian City Parks Report, showcasing Inspiring projects, people, and policies from across Canada that offer tangible solutions to the most pressing challenges facing city parks.

Summary

• Although many municipalities flag that increasing accessibility of parks is a priority, there are still many Canadians who feel excluded from city parks. 
• Waterfront Toronto established a permanent Accessibility Advisory Committee made up of individuals with disabilities to review the design of all future projects.
• Incorporating a diverse range of lived experiences into the design review process is critical for the creation of inclusive public spaces. 

Designing for inclusivity and accessibility is top of mind for many municipalities. From our surveys, 78% of municipalities indicated that universal accessible design is a high priority in their work. And while many municipalities look to provincial accessibility guidelines to meet basic standards, our 2022 public survey revealed that 10% of city residents say that insufficient accessibility features discourage them from visiting and enjoying city parks. This suggests that parks are still not working for everyone. 

Waterfront Toronto, a tri-government agency, noticed gaps in existing provincial and municipal accessibility guidelines when designing new public spaces, specifically spaces around water. Some of these gaps include standards around the design of boat launches, boardwalks, beaches and water entry points.

Waterfront Toronto knew that in order to create truly accessible public spaces they needed to learn from, listen to and involve the people who understand accessibility challenges and opportunities the best – people living with disabilities. 

Waterfront Toronto assembled an advisory committee made up of individuals with professional and technical expertise, most of whom are people living with disabilities, to guide the development of their new design guidelines. The guidelines aim to go above and beyond existing requirements and ensure waterfront settings can be enjoyed by all. Notable requirements include standards that all beaches must have accessible pathways into the water and boat launches for adapted canoes and kayaks must be provided.

The process of including community members with lived experience in an advisory committee is not a novel engagement practice. But what really sets this work apart is that the guidelines incorporated a permanent mechanism to include those with lived experience in all future projects. 

The advisory committee emphasized the guiding principle of “nothing about us without us”, and the idea that no single voice speaks for the entire disability community. The committee members also highlighted the importance of implementation. 

One of the ways Waterfront Toronto addressed this was to create a permanent accessibility committee that reviews all future public realm projects and will advise on future updates to the guidelines. This follow-on committee, known as the Accessibility Advisory Committee, is made up of individuals with professional expertise, advocates and caregivers, most of whom identify as a person with a disability, who receive an honorarium for their time. When composing the committee, Waterfront Toronto sought people with a range of disabilities and experiences to try and represent the diversity of accessibility needs. 

For any new parks or public space projects, the Accessibility Advisory Committee is engaged at least twice in the process. The committee provides feedback within the early stages of the design phase to flag any accessibility concerns and again once the construction is complete, with additional opportunities for input as needed. This “roll through” of complete projects identifies any potential areas for improvement. This feedback will be implemented as amendments to the guidelines and applied to future projects, but Waterfront Toronto has also committed to accommodating the feedback at the site when a retrofit or repair is needed. 

The guidelines set out a new standard for inclusively designed public spaces by filling gaps and going above and beyond current requirements, and proactively seeking out those with lived experience to guide projects on a long-term basis.

Enhancing accessibility to blue spaces ensures that everyone has access to the restorative power of nature. And while the implementation of the new guidelines ensures that people with disabilities can participate in these public spaces, accessibly designed spaces are good for everyone.